I have just spent two days in the Spanish city of Zaragoza at a teachers' conference we had organised. The aim of the conference was to create a positive emotional experience for our customers so they would go away having a long lasting smile on their faces.
The first speaker ended her presentation entitles "Tender Loving Care" with a poem which brought tears to everyone´s eyes. She was able to make every single person in the auditorium feel special. As a result she recieved a standing ovation which made her cry too. Wow!...we all react so well to such stimuli because we are all in need of care and love, we all are, wherever we are and whoever we are with.
No comments:
Post a Comment
Please feel free to say what you think.